Showing posts from August 23, 2009

Classic Cancellation/Callback

A man called about a problem with one of his safes.

The combination worked fine. He told me that after he unlocked the combination the next step was to turn the handle that controls the door bolts and the safe would be open.

The first part of the problem was that after he unlocked the combination, the handle that controlled the bolts wouldn’t turn. After multiple unsuccessful attempts to open the safe as he normally would, he decided to help the handle turn. With a large hammer.

The handle that wouldn’t turn was now in his hand, with the shaft that connected it to the bolts inside door sheared off below the surface of the door. The owner wanted to know how much I would charge to open the safe. He also said he wanted it done as soon as possible.

After asking some questions I had a good idea of the safe’s make and burglary rating. The owner was a jeweler. When I hear “jeweler,” I have a better idea of the safe’s rating. Insurance companies stipulate minimum acceptable alarm and safe rat…